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Terms And Conditions

The purpose of this document is to regulate the TERMS AND/OR GENERAL CONDITIONS of Online Booking Services.

1. DATA CONTROLLER

TREVILLE MANAGEMENT SRL, in person of the legal representative p.t., with registered office in Naples (NA) Via Miguel Cervantes de Saavedra n. 64, C.F.- P.IVA: 10480491215

site: https//villatreville.com/

Online booking services are purely informative, and their only purpose is to offer users the opportunity to consult the availability of rooms in the hotel. The user must verify the booking confirmation and report immediately and in writing to the company any errors.
The purpose of the Online Booking Services is the reservation through the BOOK NOW or the request for information through INFO REQUEST.

The use of these services presupposes the full and unconditional acceptance and the validity of all individual general terms and/or conditions.

Contract Procedure: When you use this service, you will be redirected to the SYNXIS platform that will manage the booking system.

The booking conditions are detailed when accessing the booking and can be outlined here as an example to the user:

Check-in After 3:00 PM
Check-out Before 11:00 AM

Choice of selected room – variable type.

GUARANTEE POLICY
Upon Confirmation: 20% non-refundable deposit is required. In case of changes or cancellation the charged amount is not refundable. Balance to be settled upon departure.

CANCEL POLICY
Reservation can be cancelled or modified up to 30 days to arrival and 20% penalty will be charged. From 29 to no show 100%of the total amount of the stay will be charged as penalty.

2. INFO ON THE PAYMENT

Payment can be made by:

American-Express
Euro/Mastercard
Visa
Diners-Club
JCB

3. SECURE WEBSITE

The room reservation service on the website is provided by SYNXIS.
This and other voluntary information (e.g. estimated arrival time, comments) will only be used for the performance of the contract, unless otherwise stated in this privacy statement or if you have given your consent separately. We will process your data by name in order to register your booking as requested, provide the booked services, contact you in case of doubt and guarantee the correct payment.

If you book a room directly online on our website, when you click on the “Book now” button you will be redirected to SynXis Central Booking System (CRS).

MAESTRO’S restaurant reservation service is managed by TheFork platform.
Therefore, when the user requests the reservation of the table will be redirected to TheFork, which reservation system.

4. BOOKING PLATFORMS

If you book through a third-party platform, we receive different personal information from the respective platform operator.
In addition, we may receive requests for information regarding your booking.
We will process your data by name in order to register your booking as requested and provide the services booked. Platform operators can notify us of any dispute regarding a booking. We may also receive information about the booking process, including a copy of the booking confirmation as proof of actual subscription. We process this data to protect and enforce our rights. Please also observe the privacy policy of the platform operator.

5. PURPOSE OF THE SERVICE

The Terms and Conditions, their content, their structure and the online hotel reservation service provided through this website (the “service”) are owned, managed and offered by TREVILLE MANAGEMENT S.R.L. and are provided for your exclusive personal use with non-commercial purposes, governed by the terms and conditions described below.
Although we perform our service with diligence and attention, we cannot be held responsible for any errors (including those manifest and typing), interruption of service (whether due to failure – temporary and/or partial – repair, upgrade or maintenance of the website or otherwise), inaccurate, misleading or false information or lack of delivery.
Our services are available for personal and non-commercial use only.

6. CORRESPONDENCE

By making a booking you agree to receive one or more emails prior to your arrival date, containing confirmation of the booking and possibly information about your destination and various suggestions and offers (also by third parties, if you have provided consent) relating to your reservation and destination, and an email after your stay with the invitation to express your opinion on Villa Treville.

7. SUBSCRIBE TO OUR NEWSLETTER

If you subscribe to our newsletter you need a registration with your e-mail address.

8. DISCLOSURE OF DATA TO THIRD PARTIES

We would like to assure you that we will only transmit your personal data if there is a legal obligation to do so, if you have given your consent or if we have a legitimate interest (for example, to enforce our rights).
We will only transmit your data to third parties if necessary in the context of using the website to provide the services you have requested (e.g. hosting providers or companies through which we provide our website offers, e.g. for bookings, purchases, rentals, etc.) and to analyze your usage habits.
In transmitting your data to third parties, we provide sufficient contractual guarantees that such third parties will protect your personal data in accordance with the legal requirements and will use it exclusively in our interest.

9. SSL/TLS ENCRYPTION

For security reasons and to protect the transmission of confidential data (e.g. when processing payments, orders or requests you send us), our website uses SSL/TLS encryption.
An encrypted connection is recognized by the fact that the browser address line changes from “http://” to “https://” and the padlock symbol in the browser line. If SSL or TLS encryption is enabled, the data you transmit to us cannot be read by third parties.

10. DISCLAIMER

Neither we nor any of our associates, managers, employees and representatives may be held liable to you and to natural or legal persons related to you only for the direct and immediate damages actually suffered and paid as a direct consequence of a breach of our obligations in the provision of the services we should have provided to you.
In any case, the compensation will be assessed on the effectiveness of any disruption and cannot be greater than the amount of the reservation.

11. INTELLECTUAL PROPERTY

Unless otherwise specified, the logo of Villa Treville, the website https://villatreville.com, and all content, information and material on our website, as well as the copyright on them (including copyright)are the exclusive property of the company and may not be reproduced, either in whole or in part, transferred (by electronic or conventional means), modified, linked or otherwise used for any purpose without the prior written consent of the data controller.

12. VARIOUS

These Terms and Conditions, as well as the provision of our services, are governed by and shall be interpreted in accordance with Italian law; any dispute that may arise in relation to these terms and conditions and our services will be left to the exclusive jurisdiction of the Court of Salerno, Italy, without prejudice to the application of mandatory legal rules on the Consumer’s Forum.

13. ACCEPTANCE OF THE TERMS AND CONDITIONS

The Terms and Conditions set forth herein apply to all of our services made available online, directly or indirectly (through distributors), through any mobile device, email or telephone. By accessing our website, visiting it, and/or using any of the applications available through any platform (hereinafter referred to as “website”), and/or making a reservation, you declare that you have read, understood and accepted (also pursuant to and for the purposes of Art. 1341 and 1342 of the Italian Civil Code) the terms and conditions set forth herein (including the Privacy Policy).